Custom Hand-Painted Pet Portrait Urn for Ashes

A clear, well-lit photo that shows your pet’s face and unique features clearly works best. Avoid blurry, dark, distant, or heavily filtered images. If you are unsure, you can contact us before ordering.

Yes. We offer a professional design service for customers who need help creating or preparing a custom image. Our designers can help turn your ideas, photos, or references into a personalized design for your chosen product.

Simply purchase our Design Service through the dedicated service link and provide your requirements and reference images after checkout. Our designer will create the artwork and send you a preview for confirmation before production begins. Please check the Design Service product page for pricing, included revisions, and delivery details.

Yes. You can customize many types of images, not just pet portraits. Simply upload the image you would like to use when placing your order. Our team will review it and create your personalized design based on the selected product and style. Please make sure the image is clear and that you have the right to use it. If the image is not suitable for the selected product, we will contact you before production.

In most cases, we begin production directly based on your submitted photo and order details. If we need clarification, our team will contact you by email.

Customized production usually takes 3–7 business days.

We offer worldwide shipping. Delivery typically takes 3-15 business days after your order has been processed and shipped. Estimated delivery times may vary by destination. Please refer to our Shipping Policy for estimated transit times by region.

Please contact us within 12–24 hours after placing your order. Once production starts, changes may no longer be possible.