Refund policy

Returns and refunds
Because our products are made to order, we do not accept returns or refunds for change of mind, incorrect size selection, or incorrect customization details submitted by the customer.

Damaged or incorrect orders
If your order arrives damaged, has a quality issue, or includes an error caused by us, please contact us within 7 days of delivery. Include your order number and clear photos of the product.

Resolution
After review, we may offer a replacement, store credit, or a refund depending on the issue.

Cancellations
Order cancellations can be requested within 12 hours of purchase. After that, your order may already be in production and usually cannot be canceled.

Contact
For help, contact us at contact@giftjoan.com.